Deze algemene voorwaarden zijn in het Engels opgesteld. Indien u het Engels niet begrijpt, neemt u contact op met MyMove (via hello@mymove.be) alvorens de applicatie ervan te aanvaarden om een vertaling of een verklaring in het Nederlands te krijgen. Door deze algemene voorwaarden te aanvaarden, verklaart u Engels en de inhoud van deze voorwaarden te begrijpen.Les présentes conditions générales sont établies en anglais.

Si vous ne comprenez pas l’anglais, veuillez prendre contact avec MyMove (via hello@mymove.be) avant d’en accepter l’application pour recevoir une traduction ou une explication en français. En acceptant les présentes conditions générales, vous déclarez comprendre l’anglais et le contenu des présentes conditions générales.
Date of last revision: 18/01/2019
 
BY ACCESSING OR USING MYMOVE APPLICATION OR MYMOVE WEBSITE YOU ARE INDICATING THAT YOU HAVE READ AND THAT YOU UNDERSTAND AND AGREE WITH THE TERMS AND CONDITIONS OF MYMOVE AS SET FORTH BELOW (THE “TERMS AND CONDITIONS”). IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE WEBSITE OR THE APPLICATION IN ANY WAY.
 
These Terms and conditions can be accessed on the Website as well as on the menu of the Application and can be easily downloaded in a PDF format from the Website. These Terms and conditions are applicable from 18 January 2019 onwards and replace all previous terms and conditions. These Terms and conditions shall apply to all Users, in addition to any general or special conditions applicable to any kind of product or service offered directly or indirectly on the Application, on the Website, per e-mail or per telephone as the case may be, including products and services offered by third parties and shall overrule any other terms and conditions that do not originate from MyMove. However, by accepting the application of the Terms and Conditions, the User expressly accepts the application of the terms and conditions of the service provider offering its services and/or products on the Application to that User pursuant to provision 10 below.
 
Subject Matter
 
Lab-Box SA/NV, having its registered office at rue du Mail/Maliestraat 50, 1050 Brussels, Belgium and registered with the Crossroads Bank for Enterprises (Brussels), with company number 0680.845.473 (RLE Brussels) (hereinafter referred to as "MyMove") has developed an application, called MyMove, for the offering of routine, booking and payment for all types of mobility solutions (the “Application”). MyMove will help you build a company fleet with the ideal mix of green cars, bikes, scooters and steps, as provided in these Terms and conditions. Users may use the Services only in accordance with these Terms and conditions.
 
1.  Definitions
 
Defined terms in this Agreement shall have the meaning as ascribed to them in this Article 1 or the meaning indicated where they are used.
 
“Account” means the personal user account created on the Application by the User upon subscription to the Application, containing Personal Data;
“Agreement” means the agreement between the User and MyMove for the use of the Application, the Website and the Services, including those terms and conditions;
“Application” means the mobile application called MyMove, managed by MyMove, which enables Users to receive the Services from MyMove and to route, book and pay for all types of mobility solutions offered on this application subject to the terms and conditions of this Agreement;
“Intellectual Property Rights” means all existing and future, registered or unregistered, intellectual, industrial, commercial and all other property and similar rights, in Belgium and elsewhere in the world, including, without being limited to, copyrights (including but not limited to copyrights in computer programs and databases) and all other possible rights in the fields of literature, arts and science; patent rights, rights to know-how or trade secrets, and all other rights on intellectual creations in the field of technology; design rights; trademarks, rights to statutory and commercial denominations, domain names and all other possible rights to signs used in business to distinguish one good or service from another in trade; 
“Personal Data” means all information provided by a User to or collected by MyMove during the User’s use of the Application and during the Services provided by MyMove as set out in MyMove’s Privacy & Cookie Policy;
“MyMove” means Lab-Box SA/NV, a company offering mobility sharing solutions, having its registered office at rue du Mail/Maliestraat 50, 1050 Brussels, Belgium and registered with the Crossroads Bank for Enterprises (Brussels), with company number 0680.845.473 (RLE Brussels);
“Privacy & Cookie Policy” is MyMove’s current Privacy and Cookie Policy which is available https://www.mymove.be; 
“Service(s)” means the services provided by MyMove or by any third party through the Application and/or the Website to enable Users to route, book, order and pay for all types of mobility solutions in accordance with the terms and conditions of this Agreement;
“Terms and conditions” means the agreement between the User and MyMove for the use of the Service(s) and more generally the Website and/or the Application, as set out in the present terms and conditions;
“User” is a person who uses the Website or the Application and the Services provided thereon subject to the terms and conditions of this Agreement;  
“Website” means http://www.mymove.be.
 
2.  Subscription by a User
 
1.     The Application shall be made available to Users upon subscription to the Application. Upon subscription, the User must at least provide their phone number. Other information might be requested by MyMove and/or a third-party provider, as applicable, to enable the User to book a travel or to enable MyMove to make the Application and Services available to the User, such as the name, the date of birth, the email address or work and domicile addresses.
 
2.     The User may be able to access the Application with an account they create with a third-party provider or, vice-versa, they may be able to access another application with their MyMove account. These terms and conditions apply in both cases without prejudice to the application of other terms and conditions from the third-party provider.3. The User acknowledges that its Account is strictly personal and cannot be used by any third party. The User expressly acknowledges and agrees it is strictly forbidden for Users to give, lend, sell or otherwise transfer its Account to third parties. The User must keep their Account details secure and must not share them with anyone else. The User shall immediately warn MyMove in case a third party uses its Account following the stealing of its phone, a hacking or any other problem.
  
4.     The User acknowledges and agrees that MyMove shall at all times retain the right:
•        to request a User to provide additional information and to upload additional documents for identification and verification purposes; and
•        to determine, in its sole discretion, whether or not to approve a User, subject to the eligibility criteria, whether initially or on an ongoing basis during the existence of this Agreement, subject to any other terms and conditions of this Agreement. 
 
3.  Use of Services
 
Access to and use of content. You may use the Application and/or the Website to browse, locate, view and pay transportation for your travels. To use the Application and/or the Website, you will need a device that meets the system and compatibility requirements for the relevant content, working Internet access and compatible software.
Mobility services offered on the Application. The mobility services offered on the Application may vary and/or be updated. The User expressly acknowledges that MyMove is in no way whatsoever responsible for such variations and/or updates. All mobility services may not be available at all times or in all locations.
Third-Party Fees. You are responsible for any access or data fees incurred from third parties (such as your Internet provider or mobile carrier) in connection with your use of the Services.
Updates. The Application and the Website may need to be updated, for example, for bug fixes, enhanced functions, missing plug-ins and new versions. Such updates may be necessary in order for you to use the Application and/or the Website. By agreeing to these Terms and conditions and using the Application and/or the Website, you agree to receive such updates automatically.
Proof. Unless otherwise proven, the data registered on the Application and/or the Website form the proof of the purchase of any transportation ticket or any booking by the User.
SMS. You might receive a SMS message to enable you to use the Application. Standard rates will apply.

4.  Absence of user right of withdrawal

By virtue of article VI.53, 13° of the Economic Law Code (“Code de droit économique”/ “Wetboek van economisch recht”), user’s right of withdrawal for 14 days is not applicable in the case at hand.
 
5.  User responsibilities and User guidelines
 
 The User undertakes:
not to use the Website and/or the Application (including the User account) for illegal purposes or purposes that may damage the rights (including intellectual property rights) or interests of MyMove or any third parties, and in particular not to use the Website and/or the Application to distribute trade secrets, viruses, damaging or illegal information, or information that is distasteful, discriminatory or offensive towards any person;
not to disrupt access to the Website and/or the Application (including the user account), or to access MyMove’s computer systems, or modify, or use them to transmit computer viruses, hacking attacks, computer worms, etc., or commit misdemeanours likely to be qualified as computer crimes;
not to use any automatic system or software to extract data from the Application for commercial purposes (“screen scraping”) and the User acknowledges that screen scraping of the Application is forbidden;
comply with these Terms and conditions, the applicable terms and conditions of any third-party offering services that such User uses and all applicable laws and regulations;
that it has full authority and legal capacity to agree to these Terms and conditions and that it has not been previously suspended or blocked from the Website and/or the Application. Should the User fail to comply with their obligations, MyMove reserves the right to prohibit and immediately block access to the Website and/or the Application (including their Account), to prohibit such access without repayment of any tickets bought or any open balance and to take out proceedings for the payment of compensation.

6.  Personal Data, privacy and use of geolocation data
 
MyMove considers the protection of Personal Data and privacy of the User extremely important. MyMove wishes to inform the User and give the User control about what happens with their Personal Data. The Personal Data of the User are protected by MyMove in accordance with MyMove’s Privacy and Cookie Policy, which is available on https://www.mymove.be as well as on the menu of the Application, and in accordance with applicable Belgian and European legislation on privacy and data protection. MyMove’s Privacy and Cookie Policy describes how MyMove collects, uses, communicates, discloses and protects your Personal Data and which cookies MyMove uses and for which purposes. Not only the User’s rights are described therein, but also how the User can exercise them.
 
7.  Prices, mobility budget, purchases and payments
 
The mobility budget is the possibility for Belgian company car owners to hand over their personal car in exchange for a budget to spend on all types of mobility means (e.g. taxi, public transports, shared cars, shared bikes, etc.)
The mobility budget that an employee will receive depends on the type of company car the employee is handing over : the more expensive the car, the bigger the mobility budget. The mobility budget is equivalent to the total cost of ownership of the company car (incl. leasing, insurance, maintenance, fuel, etc.). As an example, an Audi A3 handed over can lead to a mobility budget of 500€ to 750€.
Just like any company car or company vehicle, the employer defines the policy that employees have to accept before using the MyMove Smart Fleet. Depending on the terms, the employer will partly of fully cover the costs of repairs. But in any case, all the MyMove vehicles are insured
Depending on the vehicles chosen and the time of the week, the employer will define a fair price for the usage of the Smart Fleet. It is important to note that the usage of the MyMove vehicles for business related trips will always be paid by the employer. On the other hand, for all private trips (incl. home to work commuting), it will be up to the employee to decide which vehicle suits him/her the best and use his/her mobility budget accordingly.
The transportation tickets or booking prices are indicated on the Application and on the Website by selecting such tickets. Those prices may vary depending on their use or on the purchase moment. All prices and potential variations will be clearly indicated before the purchase of the concerned ticket(s).
Public transport, taxi and other publicly available mobility means are not included in the MyMove app which focuses on internal shared fleets but we provide employers and employees with a dedicated card that allows them to pay these transport means with their mobility budget.
All prices are in euros and include VAT and all relevant taxes, rights or other indirect contributions, which would be due in application of the relevant legislation.  Payments are made by bank card // or Bank transfer? (Visa; Mastercard; Bancontact; Paypal, as the case may be) at the time of the purchase on the Application and/or on the Website. Payments may be subject to the terms and conditions of the applicable third party payment provider. In case of any payment problems, the User can contact MyMove which shall provide the necessary support as detailed in provision 14 hereinabove.Any costs which could not be generated automatically from the User’s credit card (irrespective the reason for such failure), shall be payable by the User to MyMove within thirty (30) days after the invoice date. The User is responsible to pay all amounts due. In the event of late payments, MyMove shall be entitled to charge a late payment interest and to deactivate or suspend the Account or to terminate the Agreement, at its discretion. MyMove shall handle all potential refunds, cancellations, returns and chargebacks when applicable. This Article will survive termination of this Agreement.
 
8.  Liability
 
This Article will survive termination of this Agreement.
 
8.1.       MyMove Liability
 
1.     MyMove shall only be liable to the User for damages or losses directly resulting from MyMove’s breach of the Terms and conditions of this Agreement. MyMove’s total liability shall in no event exceed two thousand five hundred (2,500) EUR and MyMove shall in no event be liable for any damages or losses incurred or sustained by or imposed upon MyMove based on, arising out, with respect to or by reason of the User’s criminal, wilful or grossly negligent action or omission in the use of the Services or in connection with this Agreement.
 
2.     MyMove shall in no event be liable to the User for any indirect, consequential, special, or incidental damages, loss, corruption or damages, loss of profits or loss of business for any matter related to these Terms and conditions, the Website, the Application or any Services provided by MyMove, even if MyMove was advised of the possibility of such damages or if such possibility was reasonable foreseeable.
 
3.     Nothing in this Agreement shall exclude or restrict the liability of MyMove for:
•      death or bodily injury caused by its negligence or its wilful misconduct; or
•      fraud.
 
4.     MyMove shall in no event be liable for any delay or failure to perform any of its obligations under these Terms and conditions (excluding monetary obligations) due to force majeure or any other cause beyond its reasonable control, including but not limited to internet failure, power outage, explosion, fire, war and terrorism.
 
5.     Any exclusion or limitation set forth herein shall apply to the maximum extent permitted by applicable law.
 
8.2.       User Liability
 
The User acknowledges to be liable for any damages, losses and costs arising out its non-compliance with these Terms and conditions.The User expressly undertakes to fully indemnify and hold harmless MyMove for any and all damages, losses and costs arising out of:
a criminal or immoral act committed by the User or any other non-compliance with the applicable laws during or through such User’s use of the Services;
the User’s non-compliance with these Terms and conditions, or their negligence, gross negligence and wilful misconduct.
 
The User undertakes to cooperate with any investigation or assessment regarding damages, losses or costs arising out these Terms and conditions and any incident relating to its performance. The use of any automated system or software to extract data from the Application or the Website, including scraper bots, is strictly prohibited. MyMove reserves the right to take such action as it deems necessary to enforce this prohibition, including legal action, without prior formal notice.
 
9. Disclaimer of warranties

MyMove does not guarantee, represent, or warrant that the use of the Services will be uninterrupted or error-free, and Users agree that from time to time MyMove may remove the Services for indefinite periods of time, or cancel the Services at any time, without prior notice to the Users. The User expressly agrees that their use of, or inability to use, the Services is at their sole risk. The Services and all products and services delivered to the User through the Website or the Application are (except as expressly stated otherwise by MyMove) provided “as is” and “as available”, without warranties of any kind for as far as possible in application of Belgian law, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
 
10.  Links to third-party websites or services and application of their terms and conditions

1. The Website and/or the Application may contain links to third-party websites or services that are not owned or controlled by MyMove.MyMove has no control over, assumes no responsibility for it, does not warranty the content, privacy policies or practices of any third party websites or services. The User further acknowledges and agrees that MyMove shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. 

2. The User expressly agrees that the terms and conditions of the mobility provider that provides them with a transportation service through the Application apply to the use of that transportation service (duration, liability, use, etc.). As such, for example, the following terms and conditions are applicable when the services provided by that service provider are used by a User:

De Lijn terms and conditions;  
NMBS/SNCB terms and conditions;
Poppy terms and conditions.The relevant terms and conditions can also be found on the respective websites of the service providers.

11.  Intellectual Property Rights
 
All Intellectual Property Rights related to the Website, the Application (in object code and source code form), the underlying models and algorithms of the Application and of the Website, MyMove brand and logo, including any rights, title and interest therein, shall at all times remain the sole and exclusive property of MyMove and if applicable, its licensors, and the User shall obtain no rights, title or interest (including without limitation Intellectual Property Rights) therein pursuant to these Terms and conditions, except for the limited user rights expressly granted hereunder. In the event, notwithstanding any prohibition thereto, the User modifies or creates derivative works of the Application and/or the Website, MyMove shall own all rights, title and interest, including any Intellectual Property Rights, in and to such modifications and derivatives and the User hereby assigns any such rights, title and interest, including any Intellectual Property Rights, in such modifications and derivatives to MyMove at no cost to the latter.
 
The User agrees: (1) not to remove any intellectual property notices in the Application and on the Website; (2) not to sell, transfer, rent, lease, grant access or sub-license the Application and the Website to any third party; (3) not to alter or modify the Application and the Website; (4) not to reverse engineer, disassemble, decompile or attempt to derive source code from the Application and the Website; (5) not to prepare derivative works from the Application and the Website and (6) not to use or register the brand “MyMove”.MyMove cannot be held responsible for any abusive or fraudulent use of its name, its logo, its brand or their addresses.
 
12.  Termination

1.     Either party may terminate this Agreement upon one (1) day notice via MyMove’s Customer Support or via hello@mymove.be
 
2.     MyMove shall at all times be entitled, at its discretion, immediately or temporarily, to deactivate or suspend an Account or to terminate the Agreement immediately upon notice via MyMove’s Customer Support or via hello@mymove.be if one of the following events occur, or if MyMove has reasonable reasons to believe such event occurred:
•      the User commits a criminal or immoral act or any violation of the applicable laws during or through such User’s use of the Services or
•      in general, the User does not comply with the terms and conditions of this Agreement, irrespective whether by negligence, gross negligence, wilful misconduct or otherwise.
 
3.     In case of deactivation or suspension of the Account or termination of the Agreement, the User shall no longer be entitled to use the Application and the Services for the duration of such deactivation or suspension, as the case may be.
 
13.  General provisions and jurisdiction
 
1.     The User accepts that MyMove shall have the right to notify the User per pop-up of any changes to these Terms and conditions. The User cannot continue using the Application, the Website and Services following the effective date of a change without prior acceptance of such change.  The User shall at all times (in case of non-agreement) be entitled to terminate the Agreement upon one (1) day notice in accordance with Article 12.1 of this Agreement.
 
3.     If any provision in these Terms and conditions is invalid or unenforceable or contrary to applicable law, such provision shall be automatically limited or altered in order to render it valid or enforceable to the maximum extent permitted under applicable law, and all other provisions of this Agreement shall remain in effect. 4. The mere fact that MyMove does not invoke, at any given time, one provision of these Terms and conditions cannot be interpreted as a waiver to use and invoke that provision.
 
These Terms and conditions are governed by and construed in accordance with Belgian law and any dispute relating thereto must be submitted to the exclusive jurisdiction of the courts of Brussels.
 
14. Questions
 
If you have any further questions about these Terms and conditions or their implementation or if you need support with the use of the Application, please contact MyMove by email at hello@mymove.be

MyMove will answer your questions or complaints relating to these Terms and conditions, the use of the Application, the purchase of tickets (including their payment) or the booking of services. For questions or complaints directly related to the services performed by the third party service providers, please contact directly the customer service of the concerned service provider as detailed in their terms and conditions (for example in case of problems in case of a problem with a bike, if your bike is stolen or broken, if you have an accident, etc.). Date of last revision: 18/01/2019

Deze Privacy and Cookie Policy is in het Engels opgesteld. Indien u het Engels niet begrijpt, neemt u contact op met Pikaway (via hello@mymove.be) alvorens de applicatie ervan te aanvaarden om een vertaling of een verklaring in het Nederlands te krijgen. Door deze Privacy and Cookie Policy te aanvaarden, verklaart u Engels en de inhoud van deze voorwaarden te begrijpen.

La présente Privacy and Cookie policy est établie en anglais. Si vous ne comprenez pas l’anglais, veuillez prendre contact avec MyMove (via hello@mymove.be) avant d’en accepter l’application pour recevoir une traduction ou une explication en français. En acceptant la présente Privacy and Cookie Policy, vous déclarez comprendre l’anglais et le contenu des présentes conditions générales.

This privacy and cookie policy (the “Policy”) includes both the privacy policy and the policy on the use of cookies on MyMove mobile application (the “Application”).
 
Date of last revision: 18/01/2019
 
Lab-Box SA/NV is committed to protect your privacy and takes its responsibilities regarding the security of customer personal information very seriously. For more detailed information about privacy legislation, please do not hesitate to read the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC).

DATA CONTROLLER

Your personal data are handled by:Lab-Box SA/NV (hereafter: “MyMove”)
Rue du Mail/Maliestraat 50
1050 Ixelles/Elsene
Enterprise number: BE0680.845.473
To contact us via hello@mymove.be

1. Scope of application

All capitalized words not defined herein shall have the same meaning as specified in the Terms and Conditions of Pikaway (the “Terms and Conditions”), which are available on https://www.mymove.be.
 
As used in this Policy, the terms "using" and "processing" of Personal Data (as defined below) include subjecting the personal information to statistical or other analysis and using or handling personal information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring as detailed in this Privacy.
 
The terms of this Policy will govern the use of the Application and contain important information on the collection and processing of Personal Data through the Application by MyMove. As the case may be, this Policy will also apply to the Personal Data you shared with MyMove to participate to a contest organized by MyMove. By using the Application or participating in a contest and sharing your personal data, you had to specifically consent to the treatment of your personal data by MyMove. By giving your explicit consent, you explicitly agree on the manner in which MyMove collects and processes your Personal Data, including cookies, as described in this Policy and on the application of this Policy. If you do not agree (anymore) with any of the provisions of this Policy, please refer to section 8 below concerning your rights.
 
MyMove ("we" or "us") provides this Policy to inform you of our policies and procedures regarding the collection, use and disclosure of Personal Data we receive from any person who uses the Application and the Services provided thereon or who participates in a contest organized by MyMove (the “Users”). This Policy applies to all Personal Data provided to us through our Application or our Website.

2.  What information do we collect?

MyMove collects and processes two types of information: (i) information Users provide to us and (ii) information relating to the User’s use of the Application (collectively the “Personal Data”). Personal Data shall have the meaning as ascribed to it in applicable Belgian and European law.
If you decide to add or provide additional Personal Data to your personal settings, which must not compulsorily be given through the subscription process, you give MyMove with explicit approval to process this additional Personal Data in accordance with this Policy.By voluntarily giving us this personal information and giving your consent on this Policy, you consent to such personal information being collected, used, disclosed, and stored by us, as described in our Terms and Conditions and this Policy.
 
(i)              Information you provide to us:
Account:
When you sign up to the Application and create an Account, proceed to a booking, send us an email or communicate with our customer service, you are voluntarily providing us with certain individually identifiable information that we collect and process. Such personal information may include but is not limited to your name, date of birth, physical address, email address, telephone number, billing information, bank account or other payment details. Should you give us details about another person, you hereby confirm that you fully respect the GDPR doing so and that you received every necessary authorization therefor.
 
We may also collect additional information you may choose to provide to us on your Account (i.e. personal data which must not compulsorily be given through the subscription process), such as photos, descriptions of your interests, commuting habits, languages spoken, who you are, where you live and what you do for a living.
 
Additionally, we might collect necessary information from Users in order to complete all legally obligated paperwork in each country/region in which either the User or MyMove is active.
 
Location and travel timings:
In order to improve the Application and the Services and to help calculate distances and timing between two locations or the time needed to park in a given area, your location, places of departure and destination, the start and finish times, the date of the travel and the duration of the use may be collected. Bancontact, Paypal and/or Credit card details:
We will also ask for your payment details if you wish to buy a public transportation ticket. Those details will not be stored by MyMove and will be exclusively handled by our external secure payment provider (Adyen whose Privacy Policy can be found here (article 9.2)). Purchase details:
We might collect personal data relating to your purchases such as the purchased products, the date of purchase or your potential complaints. Correspondence:
When you contact our customer service or anyone of the MyMove staff, we may keep a record of that correspondence and collect the necessary information to classify your question, respond to it and, if applicable, investigate any breach of our Terms and Conditions or this Policy. Contest:
When you participate in a contest organized by MyMove, we will ask you for the necessary Personal Data to manage the concerned contest such as a name, email address, phone number, age or place of residence.
 
(ii)            Information we learn about you from your use of the Application:
We may collect or process your IP address and certain non-personal information or aggregated data about how and when you use the Application and/or the Website. This information is usually of a technical nature (device settings and information, including but not limited to the type of browser, operating system, keyboard language, screen resolution, IP address, location, etc.) and behavioral nature (the actions taken by you on the Application and/or the Website, including but not limited to access times, pages requested, actions executed, etc.) and is used to compile statistical data about the use of our Application and/or Website.
 
We may also collect additional information in connection with your participation in any promotions offered by us and information you provide when giving us feedback.

3.  Purposes of collecting information

MyMove only collects the Personal Data for the following purposes:
 
1/ We collect certain Personal Data to allow us and the service providers to process your purchases and bookings on the Application, to allow you to use our tickets through the Application, to confirm such purchases and bookings and to inform you in case of problem (execution of the contract).2/ We collect certain Personal Data to allow us to manage the contest you participate to as the case may be (execution of the contract).3/ Beyond the collection of your Personal Data to provide our services or to organize a contest, we may collect and use your Personal Data to (legitimate interests):
 
a.    Improve user experience:
Tracking your use of the Application and/or the Website will allow us to personalize our services to your needs and process uploaded data related to your profile such as tickets and booking preferences, most used travels and payments. It will allow you to correctly use the Application and/or the Website. This will also allow us to learn more about User preferences and general trends on the Application and/or the Website in order to improve the quality of the Application and/or the Website and personalize your experience.
 
b.   Provide customer service:
We will perform general customer administration of your Account by providing you with specific information and services available only to registered Users, sending you communications about the Application (e.g. upcoming changes or improvements) as well as our other products and services and respond to your questions, treat your requests or troubleshoot any problems.
 
c.    Perform marketing actions:
We can contact you with tailored suggestions and information about events and other products or services as well as communications about the Application (such as the newsletters mentioned on the website http://www.mymove.be).
 
You can choose to opt-out at any time of marketing promotions from MyMove and/or third parties and/or mail/email correspondence from MyMove if you do not want your Personal Data to be used anymore for any of the aforementioned purposes. If you do not want to receive commercial communications from us anymore, you can choose to unsubscribe from such commercial communications at any time by sending us an email at hello@mymove.be.
 
d.   Generate statistics and perform statistical analysis:
We may generate anonymous statistics about the (use and Users of the) Application and the Website in order to improve the Application and the Website and to perform statistical analysis.e.   Sharing anonymous information with third parties:
Anonymous visitor information about our Users and the Use of our Application can be disclosed to third parties for marketing, advertising and promotional purposes as well as for statistical purposes for mobility trends. f.   Comply with legal and ethical requirements:
We may verify the compliance with your obligations set out in our Terms & Conditions and our Policy and investigate fraud and infringements on all applicable rules and regulations.
 
We will ask for your consent before using any Personal Data for a purpose other than those that are set out in this Policy. As mentioned above, you can object, at any time and free of charge, to the use of your Personal Data for direct marketing purposes.
 
4.  Disclosure to third parties

a. Data processors
We rely on third party service providers to offer our Services and enhance your experience. Only to the extent required (i.e. to perform specific tasks on our behalf such as the storage of data, the order of a transportation ticket, the processing of a booking, targeted communication on the Application or suggestions concerning possible travel journeys), such third-party service providers (including some located outside of the European Union) will have access to your Personal Data. Once such third-party service provider has completed its specific task and their legal relationship with MyMove, they will no longer have access to your personal data. Our subcontractors are listed in a register of processing activities (kept internally). We ensure that all our subcontractors provide the same level of protection for your Personal Data as we do (including subcontractors located outside the EU). As such, for example, Intercom uses your Personal Data for the communication platform available on the Application, Segment for the organization of events and Adyen for your payments. Your Personal Data is stored by Google in Europe and by mLab in Belgium (through a Google facility).

b. Service providers
Other parties rely on the Application. In such case, such third parties act as controllers or joint-controllers along with MyMove and are responsible for the process of your personal data and you should refer, along with this Privacy Policy, to their specific Privacy Policy in this respect.
As such, for example, the privacy policies of Poppy and other mobility providers De Lijn (point 5 of the General terms and conditions) or NMBS/SNCB shall also apply. In such a case, MyMove may transfer your Personal Data to the third party that offered the services you used (such as your email address, name or phone number) in the extent it is necessary to enable you to use the services provided by the concerned third party (confirmation of purchase or booking; tickets/codes necessary to travel; requests or claims you make; information in case of problem; control of your tickets/codes; etc.) and/or in case of illegal use of the third-party services.

c. Google/Localyse
The Application uses Google Maps API applications. Said applications are essential for MyMove’s services to be able to operate and for them to be provided in full. You can find Google's Privacy Policy (data protection provisions) here. The use of Google Maps helps MyMove to ascertain your current location at any given time and to show the Users the best route to their destination. Only the starting point and the destination of a travel are passed on to Google and those location data are transferred in anonymous form.Should you wish to know in more details to which third parties your Personal Data and which Personal Data have been disclosed, please refer to section 8 below (“your rights”).

5.  Lawfulness of processing

The processing of Personal Data by MyMove is in principle based on your express consent for MyMove to do so or on the execution of your contract with MyMove for the Services.We may also process your Personal Data in order to comply with the law or in case of illegal use, when we receive orders from legal authorities.

6.  Security of your Personal Data

In order to prevent the loss, misuse and alteration of your Personal Data, MyMove has implemented a variety of appropriate technical and organizational security measures conform with or exceeding industry standard technologies, in order to safeguard the confidentiality of your Personal Data and ensure your online safety. However, MyMove cannot guarantee that unauthorized access will never occur.
 
MyMove uses its best efforts to protect the confidentiality and security of your Personal Data.In case of violation of your Personal Data, MyMove undertakes to notify the Data Protection Authority without delay and, if possible, not later than 72 hours after becoming aware of such violation. 
MyMove shall in no event be liable for any direct or indirect damages that result from a wrong or illegal handling by third parties.
 
You may not disclose to or share with any third parties your Account. If your phone has been stolen or if you change phone number, please immediately inform us by sending us an email at via hello@mymove.be.
 
7.  Data retention period

We do not process your Personal Data any longer than is necessary for the purposes set forth in this Policy: we do store your Personal Data as long as your Account is active or when the processing of your Personal Data is necessary to allow you to make use of our Application. Your Personal Data are deleted or anonymized maximum five years after your last use of our Application or deletion of your Account as some of our mobility providers request us to keep your Personal Data for such a period of time.
 
8.  Your rights

Access to and modification or deletion of your Personal Data is free of charge. You may review, update, modify or delete your Personal Data at any time. Please promptly update your Personal Data if it changes. If you wish to delete your Account or, more generally, exercise your right to be forgotten, you can send us an email at via hello@mymove.be and we will process your request according to our Terms and Conditions. If and to the extent provided under applicable Belgian and European law, you shall have the right:
a)     to obtain from MyMove confirmation as to whether or not your Personal Data is being processed and, where that is the case, you shall have the right to access such Personal Data being processed;
 
b)    to obtain from MyMove, without undue delay, the rectification of inaccurate or incomplete Personal Data;
 
c)     to obtain from MyMove the erasure of Personal Data;
 
d)    to obtain from MyMove the restriction of processing of your Personal Data;
 
e)    to receive the Personal Data in a structured and commonly used, machine-readable format and have such Personal Data transmitted;
 
f)      to object to processing of your Personal Data and to object at any time and without any justification to the processing of your Personal Data and/or to the transmission of your Personal Data to third parties for direct marketing purposes (including profiling).
 
In many cases you can improve or modify your Personal Data yourself in your personal settings. These rights can be exercised by sending an email to via hello@mymove.be or sending a letter to Lab-Box SA/NV, Maliestraat/rue du Mail 50, 1050 Elsene/Ixelles, Belgium.
 
If and to the extent provided under applicable Belgian and European law, you have the right to lodge a complaint with the authorized supervisory authority (the Data Protection authority) should you consider that the processing of your Personal Data infringes applicable law by sending an email to contact@apd-gba.be or any other email address provided by the authorized supervisory authority (https://www.dataprotectionauthority.be/contact-us).  

9.  Modifications to this Policy

We reserve the right to modify this Policy at any time. Any changes to the Policy will be published on the Application and on the Website and will be “popped-up” on the Application for your approval. In case of significant changes to the Policy that results in MyMove using your Personal Data in a manner materially different from that stated at the time of the collection, we will provide you with a notice on the Application and/or send you an email notification and request your approval.

10.  Cookies

MyMove uses cookies. Cookies are small pieces of information that are stored by your browser on your computer's or mobile device’s hard drive. These cookies allow the Application and the Website to remember information that changes the way the Application and the Website behave or look, such as your preferred language. Furthermore, the Application and the Website use cookies in order to determine the circle of users and to ease the use of and navigation on the Application and on the Website (e.g. cookies are used to prevent you from having to log in every time for personalized services by entering your user name and password). The use of cookies is generally accepted and virtually all important applications and websites use them.
 
Following cookies are being stored when you visit and use MyMove Application and MyMove Website:
Cookies essential for navigation
These are cookies that are required in order to use our Application and our Website. Without them certain sections will not function correctly, or not at all. In particular they enable navigation between the various sections of our Application and our Website, completion of forms and secure verification of your identity before granting access to your personal data.

Functional cookies
Functional cookies are intended to facilitate operation of our Application and of our Website and make using it a more pleasant and personalized experience for you. These are cookies which, for example, store your preferences such as choice of language or your customer segment, collect information in forms for statistical purposes (number of unique visitors, etc.) or enable analysis of how visitors use the Application or the Website. Marketing cookies
When you visit our website, socio-demographic data and profile data are collected and stored anonymously in a marketing cookie. Marketing cookies do not contain any personal data and are placed by advertisers when their ad is posted. They prevent you being bombarded by the same advertisements over and over again and help to personalize publicity, but they also measure the effectiveness of our various marketing and publicity actions.

Third party cookies
These cookies are placed via our Application and our Website by third parties, for example Google, Mixpanel, Intercom. In particular they improve our Application and Website's content and operation. You can configure your internet browser in order to be informed of each cookie sent or systematically refuse them by modifying the parameters of your browser. MyMove cannot guarantee the access, use and operation of the Application and of the Website if the storage of cookies is disabled.

If you want to refuse marketing cookies (including Google among others), you can do this with the help of the following website: http://www.youronlinechoices.com/
 
11. Legislation and competent courts

This Policy is governed by and construed in accordance with the Belgian legislation that is exclusively applicable to any potential dispute.
 
Any dispute arising under, or in connection with, this Policy shall be settled exclusively by the competent courts of Brussels, Belgium.

12. Questions

If you have any further questions about this Policy or its implementation, please contact via hello@mymove.be.  
 
Date of last revision: 18/01/2019